The Nonprofit Resilience Lab

In 2021, Calgary Foundation, in partnership with the Trico Changemakers Studio at Mount Royal University (MRU) embarked on a multi-year social lab to explore how we might reimagine and transform how the nonprofit sector co-creates thriving and resilient communities in the context of increasingly complex pressures and challenges.  Using a systemic, co-creative approach, the lab set out to deepen our understanding of the complex challenges facing the social sector and focused on building resilience and adaptive capacity while prototyping, testing and identifying high-potential solutions. 

The Challenge + Context

Calgary’s nonprofit sector is navigating increasingly complex and intersecting challenges while trying to meet rising demand for services. The rapid rise of COVID-19 not only created new challenges within the nonprofit sector, but served to highlight and exacerbate pre-existing issues that have challenged the sector for decades.  

The fiscal challenges of decreasing donations, declining corporate sponsorships, and restricted use of funds make it difficult for organizations to maintain adequate staffing and deliver on programs while meeting increasing needs in the community.  The charitable model itself limits the ability of organizations to generate or diversify revenue at a time when diverse revenue streams are needed more than ever to ensure long term sustainability.  The pandemic revealed a technology deficit within the nonprofit sector as many organizations struggled to transition to online operations and program delivery.  Furthermore, there is a plethora of data, but a lack of meaningful analysis creating blind spots within the sector.  Many of these factors challenge the sector’s ability to innovate and respond creatively to changing contexts and circumstances.  

The nonprofit sector as a whole is grappling with issues of diversity, equity and inclusion as well as leadership and succession as the boomer generation retires and a new generation with different values, priorities, approaches and perspectives steps to the fore.  

The Guiding Question

How might we reimage and transform how the nonprofit sector co-creates a thriving, resilient Calgary community?

The Lab Process

The lab process is iterative and emergent.  Although the overall trajectory of the process takes us from understanding the challenges within the system to implementing solutions, we are constantly moving through a process of listening, observing, responding and iterating. 

The Lab Guide Group

As we launched the lab, we established a Guide Group consisting of 12 community leaders with different perspectives and experiences with the nonprofit sector.  The purpose of this group was to bring knowledge, experience, insight and wisdom to the process, and to keep us aligned with our purpose, values, and needs of the community.  With regular sessions throughout the process, the Guide Group supported decision-making and sense-making at various milestones along the way.

  • Karen Ball

    President & CEO, Calgary Chamber of Voluntary Organizations (CCVO)

  • Stephanie Jackman

    Social Impact & Brand Consulting, Stephanie Jackman Consulting

  • Priscilla Cherry

    Co-founder, The Colour Factor

  • Patti Pon

    President & CEO, Calgary Arts Development (CADA)

  • Jeff Dyer

    Chief Executive Officer, Trellis

  • Nitu Purna

    Co-founder, The Colour Factor

  • Iftu Hargaaya

    Co-founder, The Colour Factor

  • Jessica Peters

    Calgary Foundation Donor & Volunteer Founder, Wellth Coaching & Consulting

  • Hyder Hassan

    Executive Director, Pro Bono Law Alberta

  • James Stauch

    Diector, Institute for Community Prosperity

  • Leeanne Ireland

    Executive Director, Urban Society for Aboriginal Youth (USAY)

  • Zain Velji

    Calgary Foundation Volunteer Partner & VP Strategy, Northweather

The Lab Co-Design Team

The Data + Story Co-Design Team (the Co-Design Team) was made up of 10 outstanding individuals from a range of sectors and backgrounds who brought a diversity of perspectives, experiences and voices to the topic of data and storytelling in the nonprofit sector.   

The Guiding Question for Co-Design

How might we transform how we value, gather, make sense of and honor/activate/share story and data to collectively learn, advocate and create meaningful change in our communities?  

  • Cory Beaver

    Canada Bridges

  • Derek Deacon-Rogers

    Aligned Strategy

  • Dominic Shaw

    Disability Advocate

  • Geoff Zakaib

    Data for Good: Civic Tech YYC

  • Gregory Burbridge

    Calgary Arts Development

  • Jacie Alook

    Canada Bridges

  • Jacquie Harris

    Chevron Canada

  • Jamilah Edwards

    Lionheart Foundation

  • Ken Lima-Coelho

    Big Brothers, Big Sisters Calgary

  • Roman Katsnelson

    KDR Consulting Group

If you’d like to read more about the Nonprofit Resilience Lab, please click the link below to access the PDF.